Local Government

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Public Administration

Effective and efficient administration in the public sector are key to a successful economy.  This qualification is a blend of  administration skills relevant in the context of the public sector and is  aiming at rapid building of the skills base within the public sector.  It ties in with the overall objectives of the public sector to skill learners in line with the strategic need of identified broad competences.

Qualification: Public Administration NQF 3 (57804)

  1. Apply basic customer skills, NQF 2, 2 credits : 2 days
  2. Manage own work area (Health and Safety Standards) NQF 2, 2 credits : 2 days
  3. Reception skills and telephone etiquette Level 2, 3 credits : 1 day
  4. Meeting recording and communication skills : NQF 2, 3 credits : 1 day
  5. Use office equipment to process customer queries ( 242364) NQF 3, 4 credits : 2 days
  6. Understand, Implement Batho Pele Principles (242860) NQF 3, 4 credits : 1 day
  7. Records Management (Identify, Operate, Maintain) (242866) : 2 days


Qualification : Public Administration NQF 5


  1. Self Development and Ethics
  2. Service Delivery
  3. Policy Development and Management
  4. Financial Administration and Management
  5. HR Management
  6. Project Management



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Department of educationumalusiAPETTDETDP SETA
did you know?

In May 2010, the 1Goal: Education for All Campaign was launched as a 2010 World Cup initiative. Several organisations such as FIFA and famous personalities are part of the campaign.

The 1Goal Campaign is a coalition of 100 organisations from 100 countries established in 2009 to raise awareness about the 72 million children around the world who are said to have no access to quality basic education. The initiative aims to get all children across the world to school by 2015.

enhancing and improving professionalism and capacity of the South African public sector employees.